/FUZE STUDIO

WordPress Website Maintenance

ARE YOU IN NEED OF WORDPRESS WEBSITE MAINTENANCE?

Are you having issues with your website?
Has your site been hacked or infected with viruses or malware?
Is your site down, not accessible or slow?
Or do you need assistance with your site’s ongoing support and maintenance?

/WORDPRESS WEBSITE MAINTENANCE

If your WordPress website has been left without updates for a while, you’ve lost touch with the original developer, or your current maintenance partner isn’t meeting your support needs. It’s time to consider the importance of website upkeep.

Keeping your website regularly maintained is crucial not only for its security but also for ensuring uninterrupted uptime. Equally important is ensuring that maintenance tasks are performed correctly and efficiently.

Fuze can assist you with updating WordPress Core, all themes and plugins, and we can make suggestions for security and ongoing malware/virus monitoring and protection, as well as backups and recovery options.

/WORDPRESS WEBSITE MAINTENANCE

How can we help?

Suppose you require any essential content modifications, simple banner adjustments, adding new pages, or incorporating products and promotions into your website. In that case, Fuze can help provide comprehensive WordPress Website Support from start to finish.

Fuze offers a comprehensive WordPress website maintenance and support service; we can work per your requirements and budget, perform ad hoc work at an affordable hourly rate, or work a fixed number of hours per month or put a maximum cap on the number of hours worked. We will only invoice you for the amount of work completed.

24/7 Website Edits
A live team that will help you with WordPress, anytime of the day.
Bulletproof Security
For security we use iThemes security and Wordfence.
Speed Optimisation
With WP Rocket and Imagify, you’ll love your fast website.
24/7 Monitoring
Your website is checked 1,440 times a day. We take action within 60 seconds if it’s down.
Weekly Updates
Your plugins, themes, and core files are updated and included in your weekly report to make sure everything runs smoothly.
Advanced Support
Are you running a WooCommerce, membership, or custom-built site? We manage complex websites too.
Happy Customers
You want a team that thrills its customers and partners. See what they’re saying on Google and Facebook
Clear Communication
Your websYour website is checked 1,440 times a day. We take action within 60 seconds if it’s down.ite is checked 1,440 times a day. We take action within 60 seconds if it’s down.

Please select your pricing

YEARLY
MONTHLY

Enterprise

$320

/MONTH (BILLED YEARLY)

Professional

$229

/MONTH (BILLED YEARLY)

Standard

$137

/MONTH (BILLED YEARLY)
Priority support for websites with eCommerce, membership, multilingual, staging, or advanced functionality.
Your website will be kept updated and highly secure with a fully tailored security setup.
Your website will be fully managed for you all day, every day.
Weekly Reports
Minor 24/7 Website Edits*
Weekly theme & plugin updates
Speed Optimisation
$1,000+ of free premium plugins
24/7 Uptime monitoring
Cloud backups
4x Daily
2x Daily
Daily
Emergency Support
Staging Management
Google Analytics integration
Google Web Console
Google Page Speed Monitoring
Priority Support
Complete Malware Removal
Mobile & tablet optimisation
BOT Protection
Vulnerability Scanner
SafeUpdates
Cloudflare Enterprise
Paid addon
Paid addon
Built In Enterprise Cache
CUSTOM PLAN
$347/mo

Our Perform Plan for websites with highly customised themes and/or custom plugins.

CUSTOM PLAN PRO
$447/mo

Our Custom Plan for custom sites with advanced functionality (eCommerce, membership, etc)

ENTERPRISE PLANS

Are you a large or enterprise business that needs 25+ websites managed? Schedule a call with our Enterprise Sales team to discuss how we can fit your needs, bulk pricing, etc.

/YOU’VE GOT QUESTIONS? WE’VE GOT ANSWERS.

FAQs

How do I send you my login credentials?

You can include a self-destructing link with your login credentials during checkout. Or you can send them to us after you’ve signed up. Get them to us at your convenience.

How long will my care plan take to implement?

Once you sign up, we’ll have your plan set up within 24-48 hours. Everything from speed improvements to security optimization will be addressed by our team automatically.

Will you help me get started with my plan?

We’ll send you a series of introductory emails detailing how to effectively ask for edits, the best screen capture tools and other ways to get the most value out of your plan.

What’s included in your unlimited edits?

Unlimited edits do include edits to content, changing plugin settings and CSS adjustments. They do not included custom development (PHP, plugins, themes, etc), updating custom code, graphic design, PSD to WordPress or building out a new website or subdomain.

Do you manage WooCommerce websites?

Websites with advanced functionality like this require our Perform Plan. They take more resources for us to manage, so making sure you’re on the right plan means we’ll be able to dedicate what’s needed to keep your website secure, fast and running smoothly.

Does it matter what hosting provider I’m using?

We’ll work with anybody regardless of their hosting provider. We understand that different websites have different needs and that people have realistic budgets that they have to meet. If you’d like to upgrade, we recommend our trusted hosting partners.

More FAQs

  • We offer 24/7 support. Because fuze STUDIO was built around 100% remote work environment, we have staff working from here in the US and across the globe.
  • We give our customers access to premium plugins. Every website on our Protect Plan or Perform Plan care plans gets access to iThemes Security Pro (a $297 value),  and WP Rocket (a $199 value). This is pretty terrific value considering the overall prices of our care plans.
  • Unlimited edits do include edits to content on any page, changing banners, headers or footers, changing plugin settings, CSS adjustments, blog content or context edits, adding a new landing page, formatting landing pages, changing images or text, adding coupon codes or updating shopping carts. Unlimited truly does mean unlimited too! Unlimited edits do not include custom development (PHP, plugins, themes, etc), updating custom code, graphic design, PSD to WordPress, creation of content or building out a new website or subdomain.

    EDIT EXAMPLE 1
    Included: You want us to upload blog content that you created with attached images that have been sent and format for WordPress with instructions
    Not included: You want us to create a blog post, find images and upload to WordPress with no instruction for formatting.

    EDIT EXAMPLE 2
    Included: You want us to add a new product to your WooCommerce store (for which you’ve provided all needed content).
    Not included: You want us to create a custom checkout process for your WooCommerce store.

    EDIT EXAMPLE 3
    Included: You want us to install and set up a plugin to use it’s built-in functionality.
    Not included: You want us to create new functionality that doesn’t exist in a plugin. (This would require custom development which may be available at an hourly development rate.)

    EDIT EXAMPLE 4
    Included: You want us to take the text that you emailed to us and use it to replace the current content on your About page.
    Not included: You want us to write content for or design your About page. We’d be happy to help you with custom development as well. That kind of project is fully covered by our hourly work or a retainer plan.

We get a lot of questions about our unlimited edits. But it’s true! Unlimited really means unlimited when it comes to the edits we provide. We don’t like to nickel and dime people, so we just ask them to pay for their monthly subscription and we provide the technical support. Easy.

Once you sign up for the care plan that makes the most sense for you, you’ll receive a welcome email with information on your plan and details about how to securely send us your login credentials. Once you send login information for your WordPress dashboard and hosting provider, we’ll have your plan fully implemented in 24-48 hours.

The speed enhancements can take up to a week since we have to optimize everything for your unique core files, theme and plugins and we want to be careful not to cause any downtime for your website. So we take our time and make sure this is done right instead of risking potentially compromising your website.

We partner with iThemes to bring premium WordPress security to your website! Get started with our Protect Plan or Perform Plan and we’ll implement the plugin and optimize it for your unique site to give you the best possible coverage.
We’ll also implement additional security across your WordPress dashboard and server as needed. These security measures are unique for every website we work with, which means a customized solution for everybody.

Of course! We provide care plans specifically for the ongoing support of any eCommerce site built on WordPress. Websites with advanced functionality like this require our Perform Plan. Sites like this take more resources for us to manage, so making sure you’re on the right plan means we’ll be able to dedicate what’s needed to keep your website secure, fast and running smoothly.

Our care plans each cover one single site. If you have multiple sites as subdomains of a site they still count as separate sites. If you have 3 websites that you’d like us to manage, you’ll need 3 plans, one for each site. You are more than welcome to choose different plans for each website.

We’ll work with anybody regardless of their hosting provider. We understand that different websites have different needs and that people have realistic budgets that they have to meet.

If you’re looking for a no-headache hosting partner, We do recommend you take advantage of the free migration offered by our trusted WordPress hosting partners. We can’t always improve website speed for our customers who need it when they’re running on a very slow shared server, so in that case we might recommend an upgrade.

Our partners’ plans are a step up from shared servers that limit your resources and sacrifice both speed and security. They’ve got your back!

Our team is distributed, meaning we work from around the globe! Our core team is local to the US while some of our employees are international and work remotely. This gives us the ability to provide 24/7 service. If your website crashes at 3am on a Sunday morning, someone on our team will be notified within 1 minute, the issue will be addressed and your site will be back up immediately.

We get a lot of questions about response and resolution times here at fuze STUDIO! Here’s the most honest answer we can give you – it depends on the ticket. Here’s how it works:

1) When you email a support ticket in you will receive an automated response right away, if it is submitted correctly into our system.

2) Within 1-4 hours you will receive a response email from us we have opened the ticket, we are looking at the complexity of it and will let you know when it has been resolved.

3) Within 24-48 hours you will receive a resolution email with the changes made on that ticket.

If the ticket is complex and we need more time, they will let you know if it is outside of that 48 hour window. Communication is key here with response and resolution times, we’ve got your back!

Yes! Just get started with our Perform plan and we’ll have your site cleaned up within 24 hours.

We will keep your website with it’s current hosting provider if you don’t want to make the move. We do offer our hand-picked WordPress hosting partners as the perfect option if you’re not happy with your current host and are looking for a hosting partner who will take the lead here. Let us know if you’d like to take advantage of the free migration they offer.

If you need us to provide edits to your website, you’ll need to upgrade to our Protect Plan or Perform Plan. We’re not big fans of one-time edits since we want to work with people who understand their website is a work in progress and want a technical partner who can help them continue to move forward. Plus, when it comes to security and website speed, one-time changes are simply not effective. We want to provide ongoing support to get your WordPress site fast and secure, then keep it that way.

There are a few reasons for this:

  1. Sometimes plugin updates are released with bugs. Updating less frequently allows the plugin developer to get rid of these bugs before we add them to your WordPress site.
  2. Batching more updates together means an easier manual review. That in turn means a lower probability that something bad will happen or break your website.
  3. We’ll be doing all these updates on the weekend when most websites receive less traffic. That means a safer environment and minimal issues for your visitors.

We always make an exception for more major plugin updates, such as WooCommerce. When major updates come out for this, we’ll make the updates far more slowly to ensure that your website remains running smoothly without any hiccups.

We’ve set up our pricing structure to stay pretty lean and with our global team, it just makes more sense to handle all our support through email and livechat. While we don’t offer phone support, we’ve made customer service a huge priority here at fuze STUDIO and you’ll find both our email and livechat support fast, effective and friendly!

  • WP Rocket ($199 value): a premium caching plugin that speeds up the loading time of your site.
  • WP Smush Pro($600 value): automatically compresses all images across your site for faster loading time.
  • iThemes Security Pro ($297 value): complete security solution for your entire WordPress website.
  • Video User Manuals($240 value): You’ll have unrestricted access to 100+ WordPress how-to videos in your dashboard.

Of course! We urge everybody to start with a monthly plan so you can get to know us and how we work. Handing over the keys to your website is a big deal so our highest priority is to build a strong relationship with you.

Once you’ve worked with us for a bit and know how awesome we are, you can take advantage of our discounted pricing and move over to a yearly plan anytime. Just email us or hop into livechat and we’ll make it happen. It’s that easy.

We do offer custom development as a supplement to our ongoing care plans. If you have a larger project that requires custom work and is outside the scope of our care plans, we’re happy to do it as an addition to our ongoing maintenance of your website.

Custom development is $100/hr. You’ll detail the project to our technical team and we’ll give you an accurate estimate for how much time it takes. We’ll start working only once you give us the green light to move forward.

You know it! We’ve been 100% compliant since May 25, 2018. You can read more about the types of data we collect, how we collect it, and how we use your data here.

  • eCommerce (WooCommerce, Easy Digital Downloads, WP Simple Pay, etc)
  • Membership (MemberPress, Restrict Content Pro, s2 Member, etc)
  • Learning Management (LearnDash, LifterLMS, Sensei, etc)
  • Multilingual (WPML, Polylang, qTranslate-X, etc)
  • Outside API/software integrations
  • eCommerce (WooCommerce, Easy Digital Downloads, WP Simple Pay, etc)
  • Membership (MemberPress, Restrict Content Pro, s2 Member, etc)
  • Learning Management (LearnDash, LifterLMS, Sensei, etc)
  • Multilingual (WPML, Polylang, qTranslate-X, etc)
  • Outside API/software integrations

Yes! We fully manage WordPress websites, including everything in your WordPress ecosystem. If updates are causing conflict issues, we’ll reach out to plugin and theme companies directly to help fix the core issue so you don’t have to. If your hosting company’s server goes down for any reason, we’ll hop on live chat to help them assess and fix the issue so you don’t have to wait in a queue for 30 minutes.At the end of the day, fuze STUDIO fully manages WordPress websites so you won’t every have to worry about a technical website issue again!

This is an absolute requirement for everybody we hire on our support team no matter where in the world they’re from! We only provide support in English for the time being so vetting English language skills during our hiring process is a huge focus.That being said, small mistakes do happen. We’re all only human! But overall, everyone on our team has a strong grasp of the English language and with tools like Grammarly for additional support, all the 24/7 support we provide is professional, effective and has our flare of personality!

We focus on technical support for your WordPress website – we aren’t SEO experts. That being said, we often work alongside SEO teams to help implement technical tasks relating to your SEO. Some typical tasks might include:

  • Adding metadata
  • Updating title tags and page titles
  • Adding blog post content

SEO is a long term challenge. We always recommend working with an SEO team who can fully review your site and help you achieve your website goals. If you’re looking for an SEO agency to work with, we recommend Yoast SEO Consulting or Pathfinder SEO.

We do not. However, if you hop on a call with us you’ll get 10% off of your monthly care plan or the equivalent of 2 months free when you pay annually.

Yes, we do! Our team has a lot of experience and knowledge when it comes to handling sites hosted with AWS. You’re in safe hands! We fully manage WordPress websites hosted under AWS on our Perform Plan. Book a call to have a chat with us.

Do you want Flexible, honest and reliable WordPress Website Maintenance?

Our team of WordPress experts stays current with the latest WordPress Practices and standards. We are dedicated to caring for your website as our own. Should your company require a trusted partner for WordPress Maintenance, the Fuze team would love to take on the responsibility. We invite you to contact Fuze today for an obligation-free chat.

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Overview

Please answer the questions below so we can get a better understanding of your general requirements.


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Site Type

Please select what best describes your requirements:

A 1-5 page brochure style website

Custom design and developed (not a template), built on a scalable content management system (CMS).

Includes all features of small business website, and includes rich interactive effects and animations to a ‘wow’ factor.

Sell products online through an online eCommerce store with a CMS to manage products, orders, content etc.

A website with advanced functionality that can include user account login systems, booking systems, fee comparison, etc.

A large well thought out, highly optimised, possibly multi-region and/or multi-language site for a large organization or company.

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Content Management System

Please answer the questions below so we can determine whether you need a CMS or eCommerce system

A site built on an out of the box theme, not something we’d recommend however it can save on cost.

A website coded in front end code only without a CMS, you’ll need to know HTML/CSS to make changes.

A website built on WordPress CMS, the most popular content management system.

A back-end only content management system, providing better flexibility, performance and security with some limitations to third party/plugin usage.

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Features

Please choose any additional features or extras:

Technical optimisation of your website to appear in search engine results

Post-development site/CMS training 2 hours remote session.

Set up analytics and install tracking code/tags as required on your site allowing you to view hits/sessions and site engagement.

Social feeds, share and like icons directly on your website.

compliance including a privacy policy, and cookie opt in.

Set up of a blog/news feature allowing you to easily update your site with posts.

Integration of a newsletter signs up directly into your website, to gain subscribers.

Registration of domain name and DNS setup.

A sortable portfolio to display case studies or a portfolio of work.

Integrate your website directly with your CRM to automatically capture leads.

A live chat feature on your website to convert your website users.

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Design and Digital Marketing

Please choose from any additional design or digital marketing services you may require:

Design of a vectored logo, including 5 concepts and 3 rounds of revisions logo of your choice.

A comprehensive branding process, with brand guidelines, comprehensive logo design and colour scheme/typography usage

Graphic design of letterheads for print use.

Graphic design of business cards delivered in CYMK ready format for print use.

Graphic design of an A4 or A5 brochure, up to 8 pages in a CYMK print-ready format.

A digital marketing campaign for your site to help it rank and get traffic post-launch.

A social media campaign to help your site and company get exposure post launch.

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Website Content

Please select the number of pages or products you required for your website, copywriting is an optional extra:

Please select the number of pages your website requires to be populated as part of the build, included are product pages (how many products).


Please select the length of content for each page

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Final Details


Prioritise your project to delivery it ASAP.


We love dogs!!

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Cost Summary

The final estimated price is :


Summary

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