Website Subscription Terms and Conditions

We reserve the right to share your account information, including, name, email, username, and billing information with our third-party vendors in the event that support is needed to assist us with managing your account.

By becoming a subscriber of this site you are agreeing to abide by our contract which is as follows:

Introduction
We’ll always do our best to fulfill your needs and meet your expectations, but it’s important to have things written down so that we both know what’s what, who should do what, and when, and what will happen if something goes wrong. In this contract, you won’t find any complicated legal terms or long passages of unreadable text. We’ve no desire to trick you into signing something that you might later regret. What we do want is what’s best for both parties, now and in the future.

In a Nutshell
You are hiring fuze Studio to build your business a new website for the agreed-upon price for a duration of 24 months. After 24 months your contractual obligation is completed, at which time you will roll into our month-to-month management plan or you may take your website and leave fuze Studio. If you choose not to cancel after 24 months, you will continue to use our services month to month for the cost of $150 per month which can be cancelled at any time.
 

What do Both Parties Agree to

The Client
You have the authority to enter into this contract on behalf of yourself, your company, or your organisation. You’ll give us the assets and information we tell you we need to complete the project. You’ll do this when we ask and provide it in the formats we ask for. You’ll review our work, provide feedback and approval in a timely manner too. Deadlines work two ways, so you’ll also be bound to keep the project moving speedily. You also agree to stick to the payment schedule set out by the terms of the subscription billing.

Fuze Studio
We have the experience and ability to do everything we’ve agreed with you and we’ll do it all in a professional and timely manner. We’ll endeavour to meet every deadline that’s set and on top of that, we’ll maintain the confidentiality of everything you give us.

Project Timeline
Our typical development time is approximately four to six weeks. This timeframe may fluctuate, for a specific deadline please consult your project manager. Add-on services may add up to 1 business day onto our project timeline per add-on item. Custom websites will take longer typically adding an additional 2 weeks to your timeline. Typical correspondence from you the client should be no more than one business day. Any wait time beyond this may add additional time to the project being launched. Our development time is accounting for our deliverability but does not account for any additional time added to the project by the client requesting revisions or lacking in communication. These extenuating factors will delay your project timeframe.

What Will be Included in the Website Build
The predetermined amount of pages your package contains (additional pages and content writing are an additional fee) on-page SEO, mobile/tablet optimisation, custom contact forms. Our custom-made websites will allow customers to ask for limited revisions or make design changes. However, design changes may not be requested from our template packages, these designs are already established.

Revisions
If you are purchasing a custom site upgrade you may request up to three rounds of revisions of our initial design concept. Once the initial design concept (the home page) is approved, the rest of the website will be built with the same design and functionality. Any revisions requested after the initial design concept has been accepted will invoke a fee which will be determined by the scope and complexity that is requested. We will determine the scope and provide you a quote necessary for the requested revision, to which you may approve or request changes to the scope in order to alter the quote. All website packages by default are based on our templated designs unless a custom design upgrade is purchased. Template sites may not have design revisions, the design is already set in stone. You may, however, request changes to media, colours, fonts, or content but you may not request changes to the design layout.

What Will be Included in the Monthly Maintenance
Premium web hosting, security certificates (HTTPS), 3rd party daily backups, uptime monitoring, automated security checks, automated performance checks, plugin updates, theme updates, WordPress updates, unlimited content edits, unlimited support available when you need it! Our monthly maintenance plan is provided to you absolutely for free for the first 24 months!

Tech Support
You can request updates to your website anytime by visiting your account and navigating to the support area, or you may visit www.fuze.au/update/ if you are for any reason experiencing difficulties with your website you may reach out to your project manager assigned to your account. All tech support needed to keep your website running smoothly is included for free at no extra cost. We will respond to your email in a timely manner, please allow up to 2 business days for us to address any technical difficulties.

Communication
You will have a go-to team member that will be your primary line of communication. During the site development, you’re assigned project manager will be your primary line of communication. After your website is live, your main contact for updates to your website will be your client success manager. Although other team members may at times reach out to you, that doesn’t mean they are now your line of communication, it’s important to follow communication guidelines with the prescribed team members assigned to you for the best outcome. If you do not follow our communication guidelines, there may be delays or breakdowns in communication. Please communicate with your assigned team members only. You are expected to communicate with us via email and in a timely manner. If you request other means of communication, we may be able to facilitate those requests, but we do not guarantee it. Our only means of communication from fuze studio to you our client is solely email. If you would like to speak on the phone you may request a scheduled call with your assigned team member, simply email them asking for their call schedule.

Legalities
We’ll carry out our work in accordance with best industry practice and at the standard expected from a qualified person with relevant experience. That said, we can’t guarantee that our work will be error-free and so we can’t be liable to you or any third party for damages, including lost profits, lost savings, or other incidental, consequential, or special damages, even if you’ve advised us of them. Your liability to us will also be limited to the number of fees payable under this contract and you won’t be liable to us or any third-party for damages, including lost profits, lost savings, or other incidental, consequential, or special damages, even if we’ve advised you of them. 

Website Ownership
While your website is being paid off, you have a complete and unrestricted license to use the website in any way you wish. You will not however be given ownership of the WordPress files until your website is fully paid off. Once your website is fully paid off you will continue to have an unrestricted license to use the website in any way you wish as well as full control of any and all website files. We maintain the right and ownership to utilise any designs and images that we created for your project to be utilised in any of our other projects.

Site Access
fuze studio allows customers to have personal access to their website and the ability to grant access to third-party vendors.
We do not accept responsibility for any issues related to changes made to the website other than changes made directly by an employee of fuze studio. We may be able to fix issues relating to the website resulting from actions made by clients or third-party vendors but do not guarantee any results or timeframes. We may charge a fee to resolve issues that are a direct result of clients or third-party vendors editing the website. All fuze studio websites must be hosted on fuze studio’ servers during the 24-month payment plan.

Displaying Our Work
We reserve the right to display all aspects of our creative work, including screenshots, work-in-progress designs, and the completed project on our portfolio and in articles on websites or any other media. We are proud of our work and reserve the right to apply the text web design by fuze studio (or any combination of text citing fuze studio) on your website. Should you wish to remove the credit, a fee of $350 applies. Removal of our name does not mean surrendering our design credit to any other party. Without our expressed consent, you agree that “web design by fuze studio” (or any combination of text citing fuze studio) will be visibly displayed on your site acknowledging design credit.

Non-Exclusivity of Template Site Designs
Our template site designs do not warrant any form of exclusivity whatsoever. Other people in your area could already have or will have a templated design by fuze studio. If this concerns you let us know and we will check the area for others that may have the same design that you have chosen. In the event that someone else does have the same design, we can ensure the use of different photos and different colours as to not make them look identical. Alternatively, you may hire us for a custom or partial custom job.

Scope Of Work
The scope of work will be determined by which package you choose. If you decide to add more pages, content writing services, or any other services not previously agreed upon at the beginning of the website project these addons will be subject to additional costs, and the timeline of the project will be extended. 

Requirements of the Client
After you select and purchase your website subscription you will be able to submit your company’s information to us in our onboarding form and submit all of the media that you wish to have on your website.

Please submit all images and videos to us at one time, please do not send media to us in pieces over a period of time but rather please deliver everything to us at once. We will not begin working on your project until your onboarding form is submitted and your media has been delivered to us.

Content Writing Services
Content writing is available as an add-on service for your fuze studio site. We will discuss which pages you require and complete all content writing needs for you if you purchase our content writing services. Special requests for content must be made upfront, content revisions for technical reasons that were not explained prior to our content team developing the copywriting are not permissible. If this situation arises, you must make the content revisions necessary in a word document and then deliver the revised content to us. You may not reject our content writing for anything that was not previously disclosed to us via email prior to hiring us for content writing services. If you are unsatisfied with our content writing for matters that were discussed, we will gladly revise the content for you. You need only to let us know which areas you are dissatisfied with and email those to your project manager and our content team will make the necessary revisions.

Content Submitted By The Client
If you decline to use our content writing services you will be responsible to deliver all necessary content writing for your website. You will be provided access to the website, or a site wireframe with content guidelines, where you will be able to see all the areas you need to provide writing for. You will be responsible for providing all of the necessary content for your website in one document. This can be delivered via a Microsoft Word Doc or a Google Doc.  We will not retrieve content from your old website, or elsewhere online on your behalf, you must provide all necessary content writing on your own or hire us to do new content writing for you. You must provide all content in one document for the entire site and email this to your project manager. If your content is not completed please do not send pieces of it at various times because it will not be accepted, it must all be delivered at one time in one document. 

Launching Your Website
We will seek to get your website online as soon as possible. In some cases, we will launch a website even before it is 100% completed this is due to the fact that your new website is an asset and cannot serve your business unless it is live. For this reason, we seek to get your site online immediately. If your project has content writing on at least the home page we will pursue launching your website, and then complete the rest of the content or edits that you may request post-launch. If you object to this policy, it is your responsibility to email us at [email protected], notifying us that you would like to launch your website only after you have given us the authorization to do so at a time of your choosing.

Payment Schedule
We’re sure you understand how important it is as a small business that you keep up on your automatic billing. Your credit card will be billed monthly for the amount agreed upon once per month for a continuation of 24 months through our billing system.  Once the 24 month period has ended your service payment will automatically drop to $150 per month. This ongoing service is month to month and can be cancelled at any time once your 24-month commitment is completed.

Early Termination
Any contracts that are terminated before the final 24-month agreement is completed will be given a cancellation fee of 50% of your remaining balance and your website will be terminated. If you wish to cancel your contract and take your website to another provider the remaining balance of your contract must be paid in full, then will we package up your website files and transfer them over to you. If you cancel your billing before your 24-month commitment is completed, or dispute any monthly payment to fuze studios, this will voluntarily cancel your contract with fuze studios and the early termination clause will be invoked immediately.

Late Payments
We understand you may have a late payment due to insufficient funds or an expired credit card, we understand this and will email you reminding you that your payment was missed. Any and all payments that are 30 days past due will incur a $50 late fee. 

Delinquent and Defaulted Payments
If you are delinquent for more than one month in your billing, your website will be automatically frozen. If your billing reaches three months of delinquent payments your billing contract will be considered to have defaulted and the full balance of your remaining contract will be due in order to get your website back online.

Moving Forward After the Initial Contract is Completed
Once your contract is up your monthly billing will automatically drop to the base minimum of $150 per month. This is our month-to-month ongoing website hosting and maintenance cost. If you wish to cancel your billing after the 24 month period you are free to do so. If you choose not to cancel you will automatically continue in our month-to-month ongoing website maintenance plan. Here are the three possible actions you may choose after your 24-month plan is completed.

Option 1.
No action is necessary, automatically move to our month-to-month maintenance plan. From here you can enjoy the benefits of having peace of mind knowing that we will actively host and maintain your website for $150 per month. You will automatically roll into our month-to-month service after 24 months and can be cancelled at any time.

Option 2.
Request to start a new 2 year contract and get a new updated website that evolves with your business. Terms and Conditions of website subscription and project delivery applies as above. It you wish to renew your website. Let us know up to 6 weeks before the end of your contract so that your new website can be started as soon as the existing contract ends so as to not overlap subscription payments.

Option 3.
Cancel all services with fuze studio. We can package up your website files and deliver them over to you to host, manage, and maintain your own website moving forward. You will have a grace period of 2 weeks once your contract is up to move your website to another hosting provider if you do so choose. You can also ask us to move to our unmanaged hosting where only an annual or smaller monthly hosting fee is payable.

30 Day Money Back Guarantee
We guarantee your purchase for 30 days. If at any time you wish to cancel just let us know and we will cancel your contract. Your 30-day warranty begins the day that you sign this contract or begin paying whichever is first.

We Reserve the Right to Refuse Service to Anyone
We reserve the right to at any time sever our contract with any client for any reason we deem reasonable. This is extremely rare but in the event that our company decides that it is not fruitful for either party to remain in contract with each other, we reserve the right to break that contract. If fuze studio ends your contract you are not liable for any cancellation fees and you are free from all clauses within this contract. If we do decide to end our agreement we will cancel your billing and shut off your website. If you wish to take ownership of your website you may do so by paying off the remainder of your contract, we do not in any way wish to keep you from having your website. If you do pay off the remaining balance of your website we will then package up the website files and deliver them over to you to host and manage thereafter.

Governing Law/ Forum
This Agreement shall be construed in accordance with the laws of the New South Wales Australia, without regard to conflict of laws rules. The venue shall be in a court of competent jurisdiction in the State of New South Wales, Sydney, and both parties expressly consent to jurisdiction in such courts.

Attorney Fees
In any legal action between the parties concerning this Agreement, the prevailing party shall be entitled to recover reasonable attorney’s fees and costs.

Indemnity
Each party agrees to defend, indemnify, and hold harmless the other party and its officers, directors, agents, affiliates, distributors, representatives, and employees from any and all third party claims, demands, liabilities, costs, and expenses, including reasonable attorney’s fees, costs and expenses resulting from the indemnifying party’s material breach of any duty, representation, or warranty under this Agreement.

Severability
If any provision of this Agreement is held to be invalid, illegal, or unenforceable, the remaining portions of this Agreement shall remain in full force and effect and construed so as to best effectuate the original intent and purpose of this Agreement.

 

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Overview

Please answer the questions below so we can get a better understanding of your general requirements.


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Site Type

Please select what best describes your requirements:

A 1-5 page brochure style website

Custom design and developed (not a template), built on a scalable content management system (CMS).

Includes all features of small business website, and includes rich interactive effects and animations to a ‘wow’ factor.

Sell products online through an online eCommerce store with a CMS to manage products, orders, content etc.

A website with advanced functionality that can include user account login systems, booking systems, fee comparison, etc.

A large well thought out, highly optimised, possibly multi-region and/or multi-language site for a large organization or company.

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Content Management System

Please answer the questions below so we can determine whether you need a CMS or eCommerce system

A site built on an out of the box theme, not something we’d recommend however it can save on cost.

A website coded in front end code only without a CMS, you’ll need to know HTML/CSS to make changes.

A website built on WordPress CMS, the most popular content management system.

A back-end only content management system, providing better flexibility, performance and security with some limitations to third party/plugin usage.

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Features

Please choose any additional features or extras:

Technical optimisation of your website to appear in search engine results

Post-development site/CMS training 2 hours remote session.

Set up analytics and install tracking code/tags as required on your site allowing you to view hits/sessions and site engagement.

Social feeds, share and like icons directly on your website.

compliance including a privacy policy, and cookie opt in.

Set up of a blog/news feature allowing you to easily update your site with posts.

Integration of a newsletter signs up directly into your website, to gain subscribers.

Registration of domain name and DNS setup.

A sortable portfolio to display case studies or a portfolio of work.

Integrate your website directly with your CRM to automatically capture leads.

A live chat feature on your website to convert your website users.

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Design and Digital Marketing

Please choose from any additional design or digital marketing services you may require:

Design of a vectored logo, including 5 concepts and 3 rounds of revisions logo of your choice.

A comprehensive branding process, with brand guidelines, comprehensive logo design and colour scheme/typography usage

Graphic design of letterheads for print use.

Graphic design of business cards delivered in CYMK ready format for print use.

Graphic design of an A4 or A5 brochure, up to 8 pages in a CYMK print-ready format.

A digital marketing campaign for your site to help it rank and get traffic post-launch.

A social media campaign to help your site and company get exposure post launch.

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Website Content

Please select the number of pages or products you required for your website, copywriting is an optional extra:

Please select the number of pages your website requires to be populated as part of the build, included are product pages (how many products).


Please select the length of content for each page

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Final Details


Prioritise your project to delivery it ASAP.


We love dogs!!

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Cost Summary

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Summary

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